Last updated: October 28, 2026
Every PrintedSimply product is printed to order with your artwork, so a finished item cannot be resold. That is why this policy turns on when production starts, and on whether something went wrong.
You can cancel an order at any time before it goes into production, from the order's page on your dashboard or with POST /v1/order/{id}/cancel. We refund the full amount to the card you paid with.
Once our plant has started printing your order, it can no longer be cancelled or refunded for a change of mind.
If we printed it wrong, it is defective, or it arrived damaged, tell us within 30 days of delivery with your order number and a photo. We will reprint it at no charge or refund it: you choose which.
We print the file you send, so we cannot reprint or refund for:
If an order is returned to us because the address entered was wrong or incomplete, we will reship it to the corrected address at our cost price for the postage.
If tracking shows no movement for 10 business days, contact us and we will reship the order free.
Orders placed with a test key (ps_test_*) are never charged, so there is nothing to refund.
Write to us with your order number:
See also: Shipping Policy · Terms of Service · Privacy Policy